Lumber Return Policy

General

• Returned products must be in resalable condition. (Resalable is defined as free from scratches, nail holes, saw marks, dirt, or any other condition that distinguishes itself from its original form.)

• Any product sold in bundles must be returned in its original bundled form.

• We schedule returns and are able to pick up products when convenient to our delivery routes.

• Check your returns before pickup, non-resalable items will be donated or discarded at the sole discretion of Mohler Lumber.

• Damaged or missing items need to be reported the day of delivery, or no adjustment will be made.

Regular Stock Products

• Full credit is available for regular stock products returned in full resalable condition within 30 days of the sale date.

•These items may be returned without a fee or restriction (subject to the conditions below). This applies to regular stock items that we normally carry at our retail yard. Please note that some of our vendors impose a restocking fee on returned merchandise, which will be passed on to the customer.

Special Order Products

• Many special order or customized products are non-returnable and cannot receive credit. Our sales team will do their best to make it clear to you when any special order or customized items you are buying may not be returned for any reason. If you are ever unsure, ask your salesperson for the return policy on individual products before ordering.

• If Mohler Lumber made a mistake when ordering your customized merchandise, and the product is not suitable for your use, we will take the appropriate action to correct the situation.

• Special order products that are returnable and are in resalable condition may incur a restocking charge depending on the individual vendor’s policy. For credit, the product must be returned within 30 days of the date of sale.

Return Notification

• Contact the person who placed the original order to arrange a pick-up of your return. If you are unsure whom to contact, please call the main office and refer to the original invoice.

• You will be asked specific details about the return and will be asked to send in a picture to aid us in arranging a pickup.

• Product may also be dropped off at Mohler Lumber during normal business hours.

Product Pick-Up

• We offer free pickup of material returns from your jobsite. To do so in a safe and efficient manner, returns must be prepared as follows:

• Materials need to be collected in one location and labeled for easy identification.

• Product must be protected from the elements, neatly stacked, separated by type, and placed on a pallet or blocking for easy pick up. This ensures the safety of our drivers and maintains the original condition of the products.

• A picture of the stacked returns and their location on the jobsite will be requested before pickup will be arranged.

• Please call us with any questions you might have regarding how to stack product for pickup.

• If the return is not properly prepared for pickup, an additional fee may apply for a return visit

Examples of Stacked Returned Loads